Terms of Service

By accessing the website, submitting a form, requesting a proposal, or approving a Wafinix project, you confirm that you have read and accepted the relevant terms. Visitors who only browse the website are subject to the website-use terms, while a project relationship becomes binding only when the parties approve a proposal, SOW, order, or contract.

If you act for a company or organization, you represent that you have authority to bind it.

Wafinix provides websites, internal systems, applications, integrations, automation, UI/UX, consulting, support, and other agreed technology services. Scope, deliverables, technology, schedule, revisions, warranty, fees, and each party's responsibilities are set out in the project documents.

If documents conflict, the order of precedence is the signed contract or SOW, the latest addendum, the approved proposal, and then these general terms. Informal conversations do not change scope unless confirmed in writing.

Package prices displayed on the website are initial planning estimates, not final prices, invoices, or payment obligations. The final price may be negotiated and is determined after requirements, complexity, integrations, timing, licenses, hosting, and support are understood.

Submitting an order or consultation form only creates a service request. A project and payment obligation arise only after the parties approve a proposal or project document.

The client must provide accurate information, properly licensed materials, timely feedback and approvals, and required access through secure means. The client is responsible for the legality of its business, content, products, data, and instructions supplied to Wafinix.

The schedule starts after required initial payment, materials, access, and approvals are received. Estimates may change because of scope changes, delayed client responses, third-party constraints, force majeure, or technical findings that could not reasonably be known when estimated.

Wafinix will communicate material schedule changes. Client-caused delays may move the production slot and delivery date.

A revision is an adjustment that remains within the approved scope and design or functional direction. A new feature, major workflow change, concept replacement after approval, added integration, or rework caused by changed materials is a change request.

Revision rounds follow the package or proposal. Change requests may require analysis, additional fees, and additional time and will only proceed after written approval.

Value, currency, milestones, payment methods, taxes, and due dates follow the project document or invoice. Unless otherwise agreed, work starts after the initial payment clears, and final delivery or rights transfer occurs after all related invoices are paid.

Third-party costs such as domains, hosting, payment gateways, APIs, plugins, font licenses, stock media, or transaction fees are excluded unless stated. Late payment may delay work, support, deployment, or managed access after notice.

The client receives a review or UAT opportunity under the project documents. Any failure to meet agreed criteria should be reported with reproduction steps and reasonable evidence. A deliverable is accepted when approved in writing, used in production, or the SOW review period expires without a material report.

Acceptance does not remove the right to eligible bug fixes during the warranty period.

A request may be cancelled without charge before a proposal is approved or work begins. Once a project starts, accepted milestones, completed work, committed resources, and non-refundable third-party costs remain payable.

An initial payment is not automatically refundable after resources have been allocated. If Wafinix ends a project without a client breach, payment for unperformed work will be calculated and refunded proportionally. A lengthy pause may require rescheduling and a revised proposal.

Projects may depend on hosting, domains, app marketplaces, APIs, WhatsApp, payment providers, cloud platforms, or other third-party products. Those services are governed by their own terms, prices, policies, availability, and provider decisions.

Wafinix does not guarantee that a third-party service will remain available or unchanged. Where practical, production accounts are created for or controlled by the client so service continuity does not depend on Wafinix.

Each party must protect non-public information received for the project and use it only to perform the work. Information may be shared with personnel or partners who need it and are bound by confidentiality obligations.

Personal data submitted through the Wafinix website is handled under the Privacy Policy. For client systems processing end-user data, roles, processing instructions, and additional obligations must be defined in the SOW or a data-processing agreement where required.

Wafinix services must not be used for unlawful or fraudulent conduct, infringement of intellectual-property or privacy rights, malware distribution, system interference, exploitation, or prohibited content. Wafinix may decline or stop work that reasonably risks violating law, security, or third-party rights.

Wafinix will provide services with professional care and fix qualifying bugs during the warranty period. Unless expressly agreed in writing, Wafinix does not guarantee business outcomes, search rankings, platform approvals, sales, or uninterrupted operation.

To the extent permitted by law, Wafinix is not liable for indirect loss, lost profits, data loss caused by the client's failure to maintain backups, or third-party outages. Wafinix's aggregate direct liability is capped at the amount paid for the service component giving rise to the claim, except where liability cannot legally be limited.

Neither party is in default for delays caused by events beyond reasonable control, including disasters, epidemics, widespread power or internet outages, major cyberattacks, government action, conflict, strikes, or third-party infrastructure failure. The affected party will provide notice and make reasonable efforts to reduce the impact.

Either party may terminate a project for a material breach that is not remedied after notice and a reasonable cure period. Wafinix may also suspend services for overdue payment, security risks, or prohibited use.

On termination, the client must pay for work and costs already incurred. Delivery of paid work, access handover, and project-data deletion will follow the SOW, technical feasibility, and legal retention duties.

Wafinix may update these general terms to reflect service or legal changes. A new version applies from the displayed date and does not unilaterally amend an active project contract.

These terms are governed by the laws of the Republic of Indonesia. The parties will first attempt good-faith discussion. If unresolved, they may use the forum stated in their contract or a competent court in Indonesia. Questions may be sent to habibwafi96@gmail.com.